IVR Hosting Service

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IVRS (Interactive Voice Response System) is widely used in our daily life and it makes operators more efficient and cost saving. The routine and repetitive inbound call activities could be replaced by the system. This greatly increases the productivity of an employee so that the human resources could be deployed in higher value functions.

Below is a comparison table to identify the pros and cons of IVR Hosting verse IVR Service Building.

Comparison on IVR Hosting vs IVR Service Building for a company

	IVR Hosting Service	IVR Service Building
√	Easy usage of standard call flow template	Tailor-made call flow development	×
√	No hardware investment	Require IVRS Server and other equipments	×
√	No installation on telephony line	Telephony lines required	×
√	High flexibility to add / delete number of telephone lines	Cost-involved to add / delete number of telephone lines	×
√	No system maintenance	System maintenance cost required	×
√	Low initial setup fee	High project setup fee	×
√	Change service provider / Service termination is easy	Wastage on high project investment	×
×	Low monthly service fee	No monthly service fee	√

IVRS is specialized, complex and hardware dependency system. It is very useful and common for large corporations nowadays in communicating with their customers, promoting products & services and brand building. However, it would be a very large barrier for SME to own an IVRS. IVR Hosting Service would thus be a wise choice and cost-effective solution.

Features:
　·24-hour IVR Service with Multi-lingual Support
　·Serve the Customers Worldwide
　·IVR Call flow with Unlimited Level of Navigation
　·Instance and Unlimited Voice Prompt recording
　·Special Hot Promotional Message
　·Voice Mail
　·Operator Transfer
　·Conversation Recording
　·Public Holiday and Office Hours Checking
　·Alert on New Voice Mail
　·Usage Report
　·Acknowledgement Call Back

Demo Hotline: (852) 8100 9598, press 2 for demo, then press 1 for “Properties Hotline”

To know more about IVR Hosting Service, please feel free to contact us.